Refund Policy
Overview
Refund Policy
Overview
Refund Policy
Overview
Refund Policy
Overview
Refund Policy
1. General Principle
All memberships, treatment packages and prepaid services are non-refundable.
1. General Principle
All memberships, treatment packages and prepaid services are non-refundable.
1. General Principle
All memberships, treatment packages and prepaid services are non-refundable.
2. Transfer & Substitution
Memberships and treatment packages are personal and non-transferable. Sessions cannot be substituted for other services unless explicitly agreed in writing by management.
2. Transfer & Substitution
Memberships and treatment packages are personal and non-transferable. Sessions cannot be substituted for other services unless explicitly agreed in writing by management.
2. Transfer & Substitution
Memberships and treatment packages are personal and non-transferable. Sessions cannot be substituted for other services unless explicitly agreed in writing by management.
3. Validity
Memberships and treatment packages are valid for 12–24 months from the date of purchase, as stated in the signup form.
3. Validity
Memberships and treatment packages are valid for 12–24 months from the date of purchase, as stated in the signup form.
3. Validity
Memberships and treatment packages are valid for 12–24 months from the date of purchase, as stated in the signup form.
4. Missed Appointments
Missed appointments without at least 24 hours’ notice will be deducted from the total number of sessions.
4. Missed Appointments
Missed appointments without at least 24 hours’ notice will be deducted from the total number of sessions.
4. Missed Appointments
Missed appointments without at least 24 hours’ notice will be deducted from the total number of sessions.
5. Exceptional Circumstances
Refunds are not offered. However, in documented cases of: • serious medical conditions, or • unexpected relocation outside of Switzerland, management may review a written request and, at its sole discretion, offer a partial credit or extension.
5. Exceptional Circumstances
Refunds are not offered. However, in documented cases of: • serious medical conditions, or • unexpected relocation outside of Switzerland, management may review a written request and, at its sole discretion, offer a partial credit or extension.
5. Exceptional Circumstances
Refunds are not offered. However, in documented cases of: • serious medical conditions, or • unexpected relocation outside of Switzerland, management may review a written request and, at its sole discretion, offer a partial credit or extension.
6. Good Faith Acknowledgement
By signing the membership signup form, clients confirm that the terms were fully explained and that they are entering the agreement in good faith and with satisfaction.
6. Good Faith Acknowledgement
By signing the membership signup form, clients confirm that the terms were fully explained and that they are entering the agreement in good faith and with satisfaction.
6. Good Faith Acknowledgement
By signing the membership signup form, clients confirm that the terms were fully explained and that they are entering the agreement in good faith and with satisfaction.
Thank you for your understanding.
Your Skin Heaven Team
Thank you for your understanding.
Your Skin Heaven Team
Thank you for your understanding.
Your Skin Heaven Team